AboutOur Service Standards

The Summit Bank Commitment

1. We always demonstrate a “Can Do” attitude.
2. We are always respectful and friendly, greeting our clients and colleagues with enthusiasm.
3. We always strive to earn the confidence of our clients and shareholders by conducting our business in a highly professional manner.
4. We never say, “I don’t know.” We always offer solutions/answers to our clients or, if outside ones area of expertise, find the right person who can help our client in a timely manner.
5. We always return phone calls and emails the same day, or no later than 24 hours; and provide timely updates until our client’s requests/issues are completed/resolved.
6. We take responsibility for our mistakes and hold ourselves accountable.
7. We always get things done for our clients even if we have to come in early or stay late on occasion.
8. We foster an environment that encourages our team members to develop their talent.
9. We always strive to gain greater efficiencies and productivity.